Authnest Refund Policy

Last Updated: 1 Aug 2024

At Authnest, we strive to provide the best possible service to our customers. This Refund Policy outlines our guidelines for refunds on our subscription-based authentication services.

1. Subscription Refunds

As Authnest offers a subscription-based service, we generally do not provide refunds for subscription fees. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

2. Eligibility for Refunds

Refund requests may be considered in the following situations:

• Technical issues that significantly impair the functionality of our service and cannot be resolved within a reasonable timeframe.
• Billing errors or duplicate charges.
• Cancellation of a subscription within 14 days of the initial purchase, provided the service has not been substantially used.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Partial refunds for unused portions of a subscription period.
• Refunds for subscriptions that have been active for more than 14 days.
• Refunds for any additional services or add-ons purchased separately from the main subscription.

4. Refund Process

To request a refund:

1. Contact our support team at [email protected] with the subject line "Refund Request".
2. Provide your account details and the reason for your refund request.
3. Our team will review your request and respond within 5 business days.
4. If approved, refunds will be processed to the original payment method used for the purchase.

5. Cancellation Policy

You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. No refunds will be provided for the unused portion of the current billing period.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected].